EXCHANGE & RETURN

ONLINE ORDER

We currently do not accept return and exchange for online orders.

In the event that a piece of jewelry arrives damaged or defective, we encourage customers to inspect their order upon receipt. Should any issues arise, it is imperative to contact our customer service team immediately. We will evaluate the situation and determine the appropriate course of action to rectify any problems. However, this does not extend to general dissatisfaction with the item or changes in personal preferences.

We recommend that customers carefully consider their selections before finalizing their orders to avoid any inconveniences.

IN-STORE PURCHASE 

For exchanges, we only accommodate size and color adjustments. Customers must reach out to our customer service team promptly to arrange for such exchanges. This ensures that we can assist you in finding the perfect fit or color that meets your expectations.

Our no-exchange and no-return policy for purchases is designed to maintain the exclusivity and craftsmanship of our products. We appreciate your understanding and encourage you to reach out with any questions regarding our policies or your specific order.